Refund & Cancellation Policy
Version 1.0 · Effective 8/1/2026
1. Overview
This policy explains your rights to cancel your BA Prism subscription and when a refund may be available. It applies to individual monthly and annual subscriptions. Corporate licences are governed by the commercial terms of the relevant order form.
2. Subscription Types
Monthly subscription: billed every 28 days from the date of purchase, renewing automatically.
Annual subscription: billed once per year from the date of purchase, renewing automatically.
3. Your Cooling-Off Right (UK Consumers)
As BA Prism provides digital content, UK consumers ordinarily benefit from a 14-day cooling-off period under the Consumer Contracts Regulations 2013. However, this right is lost once you begin accessing course content, as digital content delivery is treated in law as having commenced with your express consent and acknowledgement that your cancellation right ends at that point.
If you have not accessed any course content within 14 days of subscribing, you are entitled to a full refund on request.
4. Cancelling Your Subscription
You may cancel your subscription at any time via your account settings or by emailing support@baprism.co.uk. Cancellation stops future renewals but does not automatically entitle you to a refund of the current billing period, except as set out below.
Monthly subscriptions: cancellation takes effect at the end of the current billing period; you retain access until that date.
Annual subscriptions: cancellation stops the next annual renewal; access continues for the remainder of the current annual term.
5. Refund Eligibility
Refunds outside the 14-day cooling-off period described in section 3 are considered at our discretion and may be granted in circumstances such as:
A verified technical fault that prevented meaningful access to the platform for a significant period;
Duplicate or erroneous charges;
Exceptional personal circumstances, assessed on a case-by-case basis.
Refund requests should be made to support@baprism.co.uk within 30 days of the charge in question.
6. Non-Refundable Items
Courses or modules that have been substantially completed;
Certificates already issued;
Any period of access already used at the time a refund is requested, on a pro-rata basis where a partial refund is agreed.
7. Payment Failures and Downgrades
If a renewal payment fails, we will notify you and attempt to process payment again. If payment is not resolved within 7 days, your account may be downgraded to a free or restricted tier, or access suspended, until payment is received. No refund is due in these circumstances, as access is simply paused rather than removed retrospectively.
8. Corporate Licences
Refunds, cancellation notice periods and seat adjustments for corporate licences are governed by the order form or agreement signed with the licensing organisation, which takes precedence over this policy.
9. How to Request a Refund
Email projects@eccellenzaconsulting.co.uk with your account email address, the date of the charge, and the reason for your request. We aim to respond within 5 working days.
10. Contact
Email: projects@eccellenzaconsulting.co.uk